One of the most rewarding ways to get involved with Big Brothers Big Sisters is to work with us. A career with Big Brothers Big Sisters is an opportunity to merge your talents and personal values with your desire to make a difference. Every day, we are changing the perspectives of children and enabling them to see the world around them in a more positive light. With that newfound point of view, they can see their potential more clearly and dream bigger about their future. Our success is a result of committed and inspired employees, working together to make a lasting impact on America's youth, schools, and communities.
Position Title: Bilingual Match Support Specialist
Status: Full-time, non-exempt
Compensation: Starting rate of pay $15 per hour, DOE
Position Summary: This position is responsible for the support and supervision of mentoring relationships to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers. It will regularly provide coaching and information to volunteers and families by phone, provide training and other information to volunteer and families, complete surveys and goal setting plans with youth and volunteers, and complete match support contacts in accordance with the agency’s standards for quality and safety.
• Provide support and supervision to an assigned caseload of Big/Little matches (maximum caseload size is established by agency). Supervision is primarily accomplished through telephone contact; however, the Big and Little are required to meet in-person with the Match Support Specialist once each year. The parent/guardian is encouraged to meet with the Match Specialist each year as well.
• Oversee after-school partnership with Boys and Girls Club, supporting and supervising those matches that meet at those sites.
• Annual review of match with each participant, to include completion of outcome evaluations.
• Collaboration with the Big and parent/teacher/counselor to establish annual case plans based upon building developmental assets in the Little's life (Little can be included in plan as appropriate) for outcome evaluations.
• Providing on-going support to a caseload including, but not limited to: crisis intervention and counseling; advocacy; information and referrals to volunteers and clients to access appropriate resources; and problem resolution.
• Ensure required paperwork is completed and maintained according to agency standards
• Enter contacts and other pertinent data into database, ensuring accuracy and timelines of information systems
• Attendance at the agency activities to include but not limited to staff meetings, match activities, and fundraising events
• Overflow enrollment service to volunteer and client candidates, as required and depending upon caseload size.
• Provide training for Bigs, orientation for parents and children.
• Collaborate with other service delivery staff to ensure smooth transition among functions
• Other duties as assigned by Program Director.
• Work collaboratively with Enrollment and Match Support team staff, reporting to the Program Director.
• Bachelor’s degree in social services or related field
• Experience in a social service setting serving children, families or others in the community
• Excellent verbal and written communication skills in both English and Spanish
• Ability and flexibility to work evening and Saturday hours as needed
• Reliable transportation
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.
If you meet our qualifications, please submit a cover letter and resume to firstname.lastname@example.org for consideration.